Privacy Policy

Flowaxio, Inc. is a Delaware corporation (EIN 12-3456789). Our principal place of business is 1247 Slauson Ave, Vernon, CA 90058.

We act as the data controller for personal information we collect about prospective customers, customers, suppliers, and visitors to our website. For personal data we process on behalf of our brand customers (for example, end-shopper data on shipping labels), we act as a data processor.

We collect information you give us directly, information we observe when you use our website or platform, and information we receive from third parties.

• Contact details — name, work email, phone, company name.
• Account details — login credentials, IP address, browser version, device information.
• Operational data — order, shipment, inventory and returns records related to your fulfilment account.
• Marketing preferences — opt-in status for our newsletter and product updates.

We use your personal information to provide the fulfilment service, manage our relationship with you, run our business, and to comply with our legal obligations.

We rely on the following lawful bases: performance of a contract, legitimate interests, consent (for marketing), and legal obligation.

We share personal data with carriers, customs brokers, software sub-processors, and our professional advisors. We require all third parties to respect your data and to treat it in accordance with applicable law.

We do not sell personal data to anyone, ever.

Some of our service providers operate outside the United States. Where this happens, transfers are governed by Standard Contractual Clauses or other appropriate safeguards consistent with applicable US and international data-protection law.

Depending on the state you reside in, you may have rights under laws such as the California Consumer Privacy Act (CCPA/CPRA), the Virginia Consumer Data Protection Act (VCDPA), and similar state statutes. These can include the right to access, delete, correct, port, and opt out of the sale or sharing of your personal information. To exercise any of these rights, email privacy@flowaxio.com.

You may also have the right to lodge a complaint with your state attorney general or the Federal Trade Commission at ftc.gov.

We retain operational records for the duration of our agreement plus seven years to meet IRS and contractual requirements. Marketing data is retained until you unsubscribe.

We may update this policy from time to time. The "Effective" date at the top of this page tells you when it was last updated. We will notify customers of material changes by email.