Shipping Policy

Orders received before 3 PM (local hub time) on a business day are dispatched the same day. Orders received after 3 PM are dispatched the next business day.

We dispatch six days a week (Monday–Saturday) from all US hubs. Sunday dispatch is available by arrangement.

We work with a curated network of carriers including USPS, FedEx, UPS, DHL, OnTrac, and LaserShip. Service levels available include Next Day Air, 2-Day, Ground, Tracked Economy, and International Express.

Carrier selection is made at the order level using our rate-shopping engine, balancing speed and cost.

Every dispatched order receives tracking information that is pushed to your store and to the end-customer (where you have configured this).

Carrier delays can occasionally occur, particularly during peak season. Where a shipment is more than 48 hours late at the destination, we will proactively raise a delivery investigation with the carrier on your behalf.

For domestic US orders, a shipment is considered lost after 10 business days from dispatch (3 for Next Day Air services). For international orders, the threshold is 25 business days. Our team manages claims with carriers on your behalf and credits replacements at the underlying cost of goods.

We offer DDP and DAP shipping internationally. For DDP, we calculate and collect duties and taxes at checkout. For DAP, recipients are responsible for any duties levied on import.

Orders dispatched to incorrect addresses provided in source order data are not refundable. We strongly recommend using address-verification at checkout.